Re-engineering of Reference Service
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Date
2010-02-18
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INFLIBNET Centre
Abstract
The introduction of new information and communication technologies, as well as the emergence
and development of new techniques in information processing, storage, and dissemination have
changed the role of all types of libraries in information dissemination. This has made libraries to
supplement long-established services with online services to users, fulfilling any time and
anywhere needs and expectations. The World Wide Web is a new powerful tool for reference
librarians. Information which was once only available to large libraries with very high budgets is
suddenly available to any library with Internet connections. Reference librarians themselves are
participating in the electronic publication trade by creating Web pages and finding aids to assist
both themselves and their users to locate information electronically on the World Wide Web. The web which poses a new challenge for librarians, offers major new tools and techniques to
provide the powerful services. The present paper tries to focus new aspect of reference service. It
also highlights the various efforts undertaken by different types of libraries in this direction.
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Keywords
Internet, Re-Engineering, Reference- Service, Web Resources, E – reference Service