Towards Quality Assurance in Reader Services in a Digital Era: A Case Study of Himachal Pradesh University Library Readers Survey
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Date
2015-03-12
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Publisher
INFLIBNET Centre
Abstract
This study presented was undertaken, to determine the quality of availability and usage of library services
by users at Himachal Pradesh University, at the behest of Internal Quality Assurance Cell of the University.
The main goal of this study was to pave way for assuring the quality of library services and to initiate
improvement of services through administrative action where scope of improvement is indicated by the
analysis of the data.Data were collected using well-framed questionnaire, based on Delphi method, from192
users of library including teachers, research scholars, post graduate students and under graduate students.
Findings indicate that the majority of the users are satisfied with the reader services provided by library. It
was found that users lack awareness about availability of e-resources in the library However, training and
guidance in the use of library resources particularly e-resources and services is necessary to help users to meet their requirements and aspirations to march ahead in the digital world.
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Keywords
Digital Era, Himachal PradeshUniversity, Quality Assurance, Reader Services