Total Quality and World Class Service System in University Libraries: Some Suggestive Factors
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Date
2007-12-07
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Abstract
The paper describes the concept of the Total Quality Management in brief. The essential elements of
TQM are also listed in the paper. The ‘servicing sector systems’ are discussed in general. The
relationship between ‘servicing sector’ and libraries is highlighted. The world class service system is
also outlined. The paper discusses about some essential characteristics for world class service
system and their applications in the university libraries.