Concept of Quality in Library Services: An Overview
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Date
2007-12-07
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Publisher
INFLIBNET Centre
Abstract
The library services have changed very fast in the last twenty years. Nowadays, electronic resources,
networks and the World Wide Web represent a large portion of the library services. The
librarians must manage staff, information in several supports, and technical activities to produce
quality services. Quality services means resources and services, which satisfy users’ expectations
and perceptions. It is very clear that librarians must use management tools to run the library services.
These tools such as TQM, SERVQUAL, LibQUAL help them to assess services, to make
decisions, to improve services and to achieve a better quality. The networked environment offers
libraries’ challenges and opportunities in a number of areas including management, services, and
collection development. The main objective of this paper is to describe and identify the issues
meriting attention by the library professionals to gear up the library product and services so that user
communities get satisfied coming to library.
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Keywords
Information Services, Library Services, Total Quality Management