Library Quality Measures

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dc.contributor.authorChandel, A S
dc.contributor.authorThabah, Jacqueline
dc.date.accessioned2010-05-12T09:50:57Z
dc.date.available2010-05-12T09:50:57Z
dc.date.issued2007-12-07
dc.description.abstractPaper discusses the various indicators of assessing quality of the library services giving emphasis on input processing activities mainly responsible for quality products. Asserting that quality of output primarily based upon quality of input given by the library staff, therefore suggests that more weightage should be given to acquisition, content analysis, professional aptitude, maintenance etc rather than merely measuring the level of users satisfaction . Concludes, endorsing 5th point out of 14 points of Deming to improve constantly and forever the system of production (preparing documents for use) and services applicable to libraries to bring changes in the existing scenario.en_US
dc.identifier.isbn978-81-902079-5-9
dc.identifier.urihttp://hdl.handle.net/1944/1070
dc.language.isoenen_US
dc.publisherINFLIBNET CENTERen_US
dc.subjectTotal Quality Managementen_US
dc.subjectMeasuring Servicesen_US
dc.subjectQuality Measurementen_US
dc.subjectLibrary Effectivenessen_US
dc.subjectLibrary Evaluationen_US
dc.titleLibrary Quality Measuresen_US
dc.typeArticleen_US

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