Information and Knowledge Management : Role of Knowledge Audits, Benchmarks, Maturity Measures in Knowledge Management
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Date
2007-02-08
Journal Title
Journal ISSN
Volume Title
Publisher
INFLIBNET Centre
Abstract
Knowledge Management is a new and hot term in today’s business world. It is not a technique. It is a process or discipline to identify the information need, identify what and where key knowledge assets can be found etc. . This can be achieved by the knowledge / information audit. Benchmarks help to set the direction for growth in the organization and communication within an organization. Maturity measure model in KM reflects where does the organization or a company stands. To basic maturity model used in KM are – Analysis Model and Development Model. The Analysis Model refers to the quality management and development Model refers to the CMM which include the People CMM.
Description
Keywords
Information, Knowledge Audits, Benchmarks, Maturity Model, Analysis Model, Development Model, CMM, People CMM