Re-engineering of Systems and Services of Selected Technical Institute Libraries in Assam: A Qualitative Study
Loading...
Files
Date
2010-02-18
Journal Title
Journal ISSN
Volume Title
Publisher
INFLIBNET Centre
Abstract
The purpose of the paper is to touch upon the basic principles and importance of re-engineering
and its impact on quality management of libraries in some selected technical institutes of Assam
in aspects of users’ satisfaction. Libraries have always had the ability to respond to the challenges
of technology, from the printing press of the middle age to the print explosion of 20th century
and to the digital ‘print’ of today. With the changing world ICT plays a dominant role in today’s
library and information centers. But the academic libraries of Assam especially in technical institutions
except few are lagging behind. Explains the status of re-engineering of some major
libraries and their services lacuna. Suggests some remedial measures for improvement in the
context of digital environment. The paper provides ideas how a quality system can be established
through re-engineering of library setup and services.
Description
Keywords
Re-Engineering, Library Services, User Satisfaction, Technical Institutes, ISO, ,Quality Assessment, Quality Assessment, Accreditation