Mahawar, K LVerma, Shilpi2010-05-122010-05-122007-12-07978-81-902079-5-9http://hdl.handle.net/1944/1087The paper describes the concept of the Total Quality Management in brief. The essential elements of TQM are also listed in the paper. The ‘servicing sector systems’ are discussed in general. The relationship between ‘servicing sector’ and libraries is highlighted. The world class service system is also outlined. The paper discusses about some essential characteristics for world class service system and their applications in the university libraries.enArticle