Gaddagimath, R BJange, Suresh2011-03-072011-03-072011-03-02978-93-81232-00-2http://hdl.handle.net/1944/1611The libraries have been posed with a serious challenge to present evidence justifying the value of the services they offer, as well as for planning and decision-making about the future for its cost effectiveness. Attempts have been made to present the issues that can affect the success with which librarians can extend virtual reference services in an academic environment. Virtual reference services is no more complex than the other types of library and information services, may be at the beginning it may take time to use this sort of e-services but in due course of time this would yield fruitful resultenVirtual Reference ServicesReference ServiceInstant Messaging ServicesArticle