CALIBER 2005:Kochi

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Transition in Information Services : A Digital Experience
(INFLIBNET Centre, 2005-02-02) Accanoor, Kalyani
Web based resources have become increasingly important to the Academic community where the thrust is on on-going Research, Time bound projects and Consultancy. With information being added at a tremendous rate on the Net it becomes difficult to find the required information easily. The expectations from the users are its services. From the library and the librarian’s point of view the services should reflect the users quest for information. Services are the strength of any Library as they are no longer mere store houses. Reference service is one service that still retains its content, glory and importance. Reference service concerns with the internal and external resources through the Internet and other networks. These services are provided not only personally but also through electronic means. Most users go for a Google search still thinking how could the search strategy be better. Most times the answers lie in their Libraries without them knowing. A module E-Ref Desk on the lines of Ask a Librarian is designed to answer such queries.