Total Quality Management : Application to Libraries and Information systems

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dc.contributor.authorMeera, B.M.
dc.date.accessioned2018-03-23T09:57:45Z
dc.date.available2018-03-23T09:57:45Z
dc.date.issued1998-03-04
dc.description.abstractTotal Quality Management (TQM) is a people-focused management system that aims at continual increase in customer satisfaction at continually lower real cost. It is not a tool in itself, but simple and useful tools and techniques of Statistical Process Control (SPC) form an essential part of TQM exercises. Of various tools and techniques, the author has described three, i.e. Process flow diagram, Pareto diagram and Cause-effect diagram, mentioning about their applications and advantages in management of libraries and information centres. These three techniques are simple in approach and application. There are other techniques of TQM, which can also be used in library environment but needs statistical computations.en_US
dc.description.sponsorshipINFLIBNET Centreen_US
dc.identifier.isbn81-900825-1-5
dc.identifier.urihttp://hdl.handle.net/1944/2249
dc.language.isoenen_US
dc.publisherINFLIBNET Centreen_US
dc.subjectTotal Quality Managementen_US
dc.subjectPareto Diagramen_US
dc.subjectProcess Flow Diagramen_US
dc.titleTotal Quality Management : Application to Libraries and Information systemsen_US
dc.typeArticleen_US

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CALIBER 1998 : Bhubaneswar