Total Quality Management of University Libraries in India
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Date
1998-03-04
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
INFLIBNET Centre
Abstract
Total Quality Management (TQM) is a system of continuous improvement
employing participative management and centred on the needs of customers.
TQM principles are yet to be applied in the libraries of India. It involves
management responsibility, personnel and material sources and a quality
system structure. The author discusses how the Quality Circle. a new approach
to library management, can be adopted to achieve success in the library
operations and programmes. Implementation of TQM in the university
libraries is discussed and a TQM-MODEL is suggested to bring a total quality
approach for a customer-focused library. TQM aims at introducing a new
cultural change which is likely to bring about greater participation of the
employees in information management activities in the university libraries.
Description
Keywords
Management of University Libraries, Qulity Circle, TQM Implementation, Model of University Libraries