Understanding the Essentials of Total Quality Management (TQM) for Library and Information Management in Academic Settings
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Date
1998-03-04
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
INFLIBNET Centre
Abstract
TQM is a holistic and systems approach aimed at satisfying the customer
requirements on a continual basis by involving everyone in the system, and
at a lower cost. It has three basic principles: i) customer driven instead of
generator driven, ii) focus on processes rather than be preoccupied with
results, and iii) total involvement of staff. The authors have enumerated the
characteristics of TQM. In the changing information environment, the
academic libraries have to adopt TQM for their survival. Benifits of TQM
for academic libraries and barriers for its implementation are also provided.
Quality is a very important tool for application of TQM in academic libraries
which can be measured, managed and improved by measuring rod of customer
satisfaction.
Description
Keywords
Defining Total Quality Management, Charachcteristics of TQM, Benefit Of TQM for Academic Libraries, Barriers for TQM Implementation