Jointly organised by
Information and Library Network Centre, Ahmedabad
Department of Library & Information Science,
Utkal University, Bhubaneswar -751 004
Browse
Browsing CALIBER 1998 : Bhubaneswar by Author "Gill, N.S."
(INFLIBNET Centre, 1998-03-04) Dabas, K.C.; Gill, N.S.
TQM is a holistic and systems approach aimed at satisfying the customer
requirements on a continual basis by involving everyone in the system, and
at a lower cost. It has three basic principles: i) customer driven instead of
generator driven, ii) focus on processes rather than be preoccupied with
results, and iii) total involvement of staff. The authors have enumerated the
characteristics of TQM. In the changing information environment, the
academic libraries have to adopt TQM for their survival. Benifits of TQM
for academic libraries and barriers for its implementation are also provided.
Quality is a very important tool for application of TQM in academic libraries
which can be measured, managed and improved by measuring rod of customer
satisfaction.